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Mr. Roof Repair Toronto has been offering the best in roofing since 1979. Our roofing contractors can repair any roof problem!

Mr Roof Repair Toronto Reviews

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December 11, 2020

We had issues with our flat roof with water ponding on it and resulting in leaks. We had temporary work done to fix it, and Mr. Roof Repair said that we'd need a permanent solution - to rebuild the roof. On Oct. 24 2017 we sent a deposit of over $2800 and final payment of over $11,400 (total over $14,000) to completely rebuild our flat roof. In February of this year our neighbour was renovating their home adding a third floor, and I was able to get access to our roof and discovered that the flat roof that was just rebuilt because of a ponding water issue has water ponding on it. I sent photos to Mr. Roof Repair showing the issue and told them their work should still be under warranty. In fact, I have photos from googlemaps satellite images that shows the problem was there almost immediately after the roof rebuild. After numerous more emails and phone calls, they kept denying that ponding water is an issue that needs to be addressed (even though it was the reason that required our roof to be rebuilt at a cost of over $14,000, and is listed as one of the roofing issues when looking for a roofer on Homestars) They claimed my photos were not good enough evidence that there was a problem and that I needed to book an assessment that would cost $200 for them to come look at the problem (for an issue that would supposedly be under their "guarantee" of workmanship!) I called their bluff at trying to scare me off with another bill and booked a time for them to come. I also booked another contractor to come the same day to get a second opinion (he did it for FREE). Mr. Roof Repair's team ended up coming at the same time so I had two sets of people looking at the problem. The other contractor was surprised that this problem came up after only a couple years since the rebuild and said the slope was not built properly and the end of the roof was not tied into the fascia properly, which was causing the ponding issue. He stayed with me for almost an hour going over every part of my roof and all the concerns I raised regarding my neighbour's adjoining work. Mr Roof Repair's team was there for about 10 minutes, seemed nervous and made some half-hearted attempt at belittling the ponding issue, then left. Mr. Roof Repair, did NOT send me the promised assessment! They are completely ignoring my issue and just want me to go away. A few months later after considering my options, I contacted them one final time to ask them to address my problem and after two more e-mails and over a week, there is still no response from them. While they used to have a good rating on Homestars, they are NOT the same company they used to be. They did claim a change in management and it seems all they want to do is take your money, and even after doing terrible work on an expensive job, will do everything they can to avoid paying for their mistakes. I will not let them get away with this and will take absolutely every step needed to have this issue fixed.
by
December 19, 2019

We had a leaking skylight and picked Roof Repair over other competing lower quotes because we believed all their marketing around warranty for their work. Completely false advertising. They did the repair after winter was over earlier this year, and the skylight started leaking again as soon as the weather turned. Called them multiple times attempting to schedule a "technician visit to assess" with no luck. A week later, 10-15 phone calls and still no visit scheduled. Don't believe the false marketing the company provides. Pick a smaller, more trusted provider that actually stands behind their work and is also cheaper.
by
December 19, 2019

We had a leaking skylight and picked Roof Repair over other competing lower quotes because we believed all their marketing around warranty for their work. Completely false advertising. They did the repair after winter was over earlier this year, and the skylight started leaking again as soon as the weather turned. Called them multiple times attempting to schedule a "technician visit to assess" with no luck. A week later, 10-15 phone calls and still no visit scheduled. Don't believe the false marketing the company provides. Pick a smaller, more trusted provider that actually stands behind their work and is also cheaper.
by
September 23, 2019

Awesome service
by
May 22, 2019

dont use them. dont waste ur money
by
April 2, 2018

I've had some problems with my roof but I was confident with Mr Roof Repair behind me. I've never have to deal with any other roofer in Toronto. Mr Roof Repair had it all! They have top of the industry service, staff is amazing and we were dealt with highly professional roofers. As a homeowner , you would want a roofer that also values your home. They have been with us from start to finish. It is truly great to know that someone out there values your home as much as we do. The service they provide was impressive and they promptly return calls. I wanted to specifically mention Shirlee, Ben, his assistant Ryan who has been truly amazing. I have only good things to say about you and the company that you represent. For my neighbors and friends that have asked, I do not hesitate to recommend this company.
by
April 4, 2017

We had nothing but issues with the prior roofers we found on Kijiji. What mistake that was. A costly one unfortunately. We called up Mr Roof to try to get an unbiased view of what state our roof was in. They came prepared and provided us with a detailed report on the condition of the roof. After hiring them to follow through on their recommendations, we can truly say this roofing stuff is behind us now. Just wish we'd have made this call first.
by
March 30, 2017

I gotta hand it to these guys. They’re a very well organized and structured company, which is not something you generally find with contractors. Their quote and assessment took a little while (about 5 days) but it was well laid out and easy to read. I really do think the diligence is important when making decisions like this. The company seems to act with integrity and I will most likely be doing business with them moving forward.
by
March 14, 2017

This is the second time I’ve used Mr Roof Repair’s services. The first time was for some missing shingles and this time I had some water staining in a closet. Both times they were extremely professional and diligent in their work. They really take care of their clients. I would recommend them in a heartbeat.
by
January 11, 2017

I had a leak in my flat roof that needed to be fixed urgently, before we left on vacation. Mr. Roof Repair was able to come out on an emergency call and repair the leak. They sent me an email with recommendations and photos of what was done which was helpful. The full repair is booked for the spring. Thanks again to David, Adam and Phil.
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